Now that you have created a site using WordPress, it’s not unusual to open up the dashboard for the first time, and sit there thinking “Now what do I do?”.  The greatest advantage of developing with WordPress can also be your Achilles’ heel.  Sure you can edit your site at will, but for people who aren’t familiar yet with all the tools available to them, knowing what to do and how to do it can feel a little overwhelming at first.  Hopefully, this will help you not only with the theory of how to keep your site fresh, but also with the nuts and bolts of editing your site as well.

First and foremost, a web site is powered mainly by great content. A web site exists to inform the user about something, whether it be the different products or services a business offers or expert advice. So the most important thing about running a WordPress-powered site is knowing how to add content in a way that makes sense and is an efficient use of a site owner’s time.

Step 1: Page or Post – What kind of content is it?

In the beginning, WordPress was developed as a blogging platform. People logged into a “dashboard” and created “posts” which were then displayed on the site in the order that they were created. There was an archiving system that grouped posts by 1) Publish date and 2) Category they were assigned. Then, a separate system was developed as part of WordPress that enabled people to create “pages”. Pages are a way for a site to have content that is always in the same location in the site’s navigation. That way, people who were looking for information about your site quickly, could always find it in the same place instead of having to hunt through the archives.

So how do you know which content should be a “post” and which should be a “page”? There is no definite rule, but the advice I give people is that “posts” should be considered like a press release that you would send out about an event, or a sale, or some item of news about your business or subject, and “pages” are like a brochure that gives a reader more “static” information such as hours of operation, mission statement, location etc.

Step 2: Getting the writing done.

Everyone has a writing process; a way of creating that they are comfortable with and helps them think things through. Lucky for me, I just open my site’s dashboard, select either Post > Add New or Page > Add New and start typing away. Other folks need to write it out long-hand and then edit from there. A lot of clients I’ve worked with are so used to creating content in Microsoft Word that they find their words flow better by opening a new document and going from there. All very valid approaches, but trying to “pour” the content into the dashboard editing window and end up with the correct result is reliant on a few simple practices.

Write Early, Write Often.

Put up a post about your business’s upcoming event, new client or special sale as soon as possible.  And keep your audience informed about things as much as possible.  You don’t need to post new content every five minutes, but you will find that if you keep up a pace that works for your audience, they will remain loyal and even bring in more readers.  Pages don’t require as much upkeep, but it’s always a good idea to give your site’s pages a quick read-through every few months.  That way, you can see it with a fairly fresh eye and decide what needs tweaking.

You’ve Got Competition, Make It Interesting.

Since a picture can say a thousand words, let that work for you.  There are quite a few decent online stock image resources that can really keep a reader glued to your content.

Step 3: How To Create A Post

Think of the 6 tenets of journalism; Who, What, Where, When, Why and How.  Write the specifics down on paper if it helps.  Then, go to your site’s sign-in page (http://yoursitesname.com/wp-login.php) and go to Posts> Add New. You will see a page that looks like the picture below:
The first step is to create a title.  Keep if brief, and try to use words that people are likely to use in a search for similar content.  For instance, if your post is going to be about an upcoming sale your business is having on lawn furniture, you could title it: Lawn Furniture on Sale During September!

Now it’s time to start creating the body of your content.  Take a look at the top of the editing panel:

The 3 areas circled above are key to creating a post or page.  From the left, there is the Upload/Insert media panel, the “Kitchen Sink” toggle button and the “Visual” or “HTML” selection.  It’s a good idea to view a post or page you want to edit in HTML mode before you start to work.  Sometimes there may be code that you don’t want to type over by accident that’s only visible when you look at the HTML of your content.  If you click on the button in the far right of the toolbar, you will see the extra editing choices available in “Visual” mode.

To read a more detailed account of what the various buttons at the top of the editing window can do, check out: How To Use WordPress Part 1.

Tip: If you want to see what your content will look like “live” on the web, you can click “Preview” either in the top right corner of the edit window in the “Publish” panel, or next to the update notice that will appear above your title after you have saved your draft.

Step 4: Making Your Post Easy To Find

Posts are different from Pages not only in what they contain, but how they are organized on your site.  They are automatically displayed in chronological order on the page designated as your Posts page (Settings > Reading).  However, you don’t want your readers to have to hunt through your posts month by month to find something.  This is where Categories and Post Tags come into play.

Categories are what I like to think of as the Big Topic labels for your Posts.  Think of going into a library and having to look for a book about the Civil War.  You know that you need to look in the History Section (Category) under American History (an example of a sub-category).  If the library is well-organized into categories and sub-categories, you probably don’t even need to go through a card catalog right?

Try to come up with a system for creating categories before you put up too much content.  If people find your posts easy to find, they’ll keep coming back for more!

Whenever you write a post,  one of the last steps before hitting “Publish” is to either select a relevant category(s) from a list of the ones you have already created, or, to create a new one by clicking “+ Add New Category” and saving it.   Once you have added a Category, your new post is automatically assigned to it.  Categories can also have a hierarchy so you could have a Post entitled “Musings on the Battle of Bull Run” under both History, American History and Civil War history.  Then, if a reader wants to find Posts specifically about the Civil War, they can select from the Civil War category or if they want to find all the Posts about history, they can select History.

Tags are an even more detailed way to organize your Posts by “tagging” them with keywords.  To continue the analogy of a library, you can have very specific topics within the category of the Civil War such as “Bull Run”, “Manassas” and “Shiloh”.  In order for readers to find posts that are about specific things, it’s always good to create a tagging system based on keywords that you think readers are likely to use to search for your content.  I am always a big fan of the Tag Cloud, a widget (sidebar feature) that displays your Tags in a cluster of words sized according to how often a Tag is used.  For example, I do a lot of writing about WordPress for this site, so the tag “WordPress” is featured in big letters in the tag cloud you see to the right of this post.  If you can’t remember if you have used a particular tag before, you  can always click on “Choose from the most used tags” to see.

Step 5: Creating and Editing Pages

Pages differ from Posts in a few basic ways:  1) They stay in the same “location” of your site as components of your site’s navigation bar (such as the one running across the top of this page).  2) They can be organized into Parent Pages (for example: About) and then Child Pages (such as About Jenn).  3) Pages do not have Categories or Tags assigned to them.

To create a new Page, you simply go to the left toolbar of the Dashboard and select Pages > Add New.  The editing window that appears is basically the same as the one for Posts so no need to go into too much detail here.

To edit an existing page, you can access it a couple of ways.  If you are logged into the site, you can see a small link on each Post or Page called “edit” (when you are looking at the site itself).  Click on “edit” and you can go immediately to the edit window for that page.  For my clients’ sites, I usually use a plugin called “Dropdown Page Manager” that installs a list of all a site’s published pages under the Page section of the toolbar.  Then it’s just a matter of clicking on the title of the page you would like to edit.

However, if you don’t have that plugin installed or, you want to work on the draft of a page you began in an earlier session, click on “Pages” at the top and you will see a list of all your site’s pages, including drafts.  You can either click on the title of the page to open it up, or you can click the Edit link that you see when you hover over the title.

Quick-Edit is another feature that pops up when you hover over the Page title (or Post for that matter) and it can be useful when you want to change certain things about the content.  Clicking the words Quick Edit will open a small window directly on the same page where you can change the title of the Page, its place in the Page hierarchy (for example, selecting a Parent page so the page will now appear in the navigation’s dropdown selections) and other features as well.

You could change the template a page has assigned, if you have other ones available, whether to allow readers to comment on what you have written, the status to Draft, Pending Review or Published and even the date something was published (handy for when you don’t one one post appearing before another chronologically).  Password or Private is used for content that you may only want to be accessible for people with the right credentials.

Coming soon: Part 2: Images.

 
jennsweb.blogspot.com

jennsweb.blogspot.com

Recently I looked at my client list and realized that I now have quite a few whose sites include a blog.  Some of them update the blog on a regular basis and send out an email to all their subscribers to let them know there’s something new to read.  Others put a new post up once in a while and then there’s the ones who wrote 2 or 3 posts in a rush when their site was first launched and haven’t updated since then.

Not that there’s anything wrong with being taciturn.  Hey, in New England it’s practically a virtue, but with so much online customer/company interaction these days, having a blog and never doing anything with it is like hiding in the stockroom when a customer walks in the door.

I think a lot of it has to do with the sheer vastness of the blog-0-sphere.  There’s a dizzying array of blogging platforms, services, widgets, feeds and gadgets out there that can make any busy business owner throw up their hands and retreat back into their snail-mail newsletter shell.  So, hopefully, I can help by breaking this complex idea down into its basic components.

Why would I want to have a blog in the first place?

Because it’s fun!  It really is.  Whether it’s finding a great site that would help your customers find useful information, great photos from your company cook-out, or even the news that someone at your firm had a baby, it’s a good feeling to put it out there for everyone to see.  It’s also a way to turn a problem into a positive thing.  When I’ve had to spend an entire afternoon searching for a solution to an issue on a client’s site, putting a post up that shows how I solved the problem not only helps me to have it “on-file” for the next time the issue comes up, it’s good karma to provide an answer where none existed before!

Some other great reasons to have a blog for your business are:

1: It’s good for the environment.  Remember the mailed-out newsletter?  I still get one from AAA every quarter and I’m usually so busy, it goes right into the recycling bin.  Instead of all that formatting and list merging, envelope-licking and stamp buying, a blog post, set to be emailed via RSS to a client who has opted for email updates, has a much better chance of actually being read and doesn’t use any paper!

2. It’s free advertising.  Sure, you could spend hundreds of dollars on print ads, even more on an Adwords campaign, but perhaps the most effective way to gain new business is to provide an online resource for customers to find out more about your business.  People are always happy (and grateful!) to receive free information.  Informed and happy is how you want people to feel when they come to you for business.

How do I get a blog?

There are many blogging “platforms” out there, but the 2 I am most familiar with are WordPress (which runs this site) and Blogger.  WordPress offers 2 options.  If you don’t want to deal with signing up for your own self-hosted (published under your own site name on a hosting company’s server) blog, then you can go to WordPress.com and get a blog going there.

Your WordPress Blog "dashboard"

Your WordPress Blog "dashboard"

If you have your own site already and you just want to add the blog to it, you can either install WordPress in a subfolder of your site (and call the folder “blog”) and then just add a link to it in your navigation (example: jennmearswebdesign.com/blog), or you can set up your entire site in WordPress and assign a page to contain the blog portion of the site.

(Editor’s note: Blogger now has a Pages gadget to add static pages to your blog.)

Blogger is now a service offered by Google.  A blogger.com blog’s URL looks like this:

http://salemliving.blogspot.com

If you have a Google account, just sign in and go to Settings, then Google Account Settings.  Blogger is listed there along with other great (free!) tools to enhance your blog.

Your Blogger Dashboard

Your Blogger Dashboard

By the way, getting a Google account is a very useful overall step to take a business owner.  It allows you to create a Google Maps listing for your business and get easy-to-access online email as well as being a foundation for many cool blogging tools such as Feedburner.

Feedburner lets you provide a way for readers to follow your blog.

Feedburner lets you provide a way for readers to follow your blog.

What do I write about and how often?

For a straight-up business blog, it’s best to focus your writing on information related to your business.  For example, I have a client that’s a lawyer and their blog consists of posts about various court case rulings that affect their area of practice.  If you are in the medical field, it may be a good idea to write about medical studies and other news related to your particular area of medicine.  A blog is your opportunity to give your clients useful information that is tailored just to them.  You know your clients and you know when things need to be put into layman’s terms and phrased in ways that they will understand.

Of course not every entry needs to be cut and dry information about your field.  Posts can be about things that are happening in your life like how much fun you are having coaching your daughter’s softball team, or a great new restaurant you ate at the other night.  Having a month-long special in your store?  Put up a post on your blog and then publish updates throughout the month about how sales are going.  I publish a new post when I launch a new website and it lets people know what kinds of clients I have and how I approach different web design situations.

How often should you write on your blog?  This is a pretty open-ended question.  The best answer is to sit down, think about your schedule throughout the week, and try to find 15-30 minutes somewhere that you can use for updating your blog.  Blogs that are updated on a steady basis are the ones that quickly develop loyal followers.  It’s not quantity, it’s quality.  A single well-written post with cool pictures and links once a week is 10 times better than a gaggle of half-baked, info-light random blurbs.

Good tip: If you are worried that you will end up staring at a blank editing window, come “blog-time”, take some time to write down at 10 different ideas for posts and save them for a rainy day.  I keep a notebook throughout the day when I’m working and it really helps when I have writer’s block to flip through and find the different ideas scattered throughout the pages.

How can I get people to read my blog?

Tell people that it’s there! If you already have a client email list, then send out an email with the link to the blog in it. Just be sure you are comfortable with how your blog looks first and you’ve got at least 2 or 3 (proofread!) posts on the home page already.

Be sure to include a way for people to subscribe to your blog via email. (By default, all blogs offer a way to “check in” for updates via an RSS feed but unless your audience is particularly tech-savvy, they won’t likely choose to do so. Also, most people check their email at least once a day. Your blog’s feed service will check your blog periodically and send out an email to a subscriber if you have posted new stuff.

Also, if you are on any social network that lets you post a profile, add your blog’s URL to your profile. Provide a “feed” of your blog on your Facebook profile or page and people can visit your profile and get updated on your blog in one visit.

Basically, the easier you make it for people to read and follow your blog, the more your blog will be read.

Best Blogging Practices

Be succinct

Title your posts wisely.  Web crawlers look for keywords primarily in page titles which, for a blog post is the title of the post.

Pictures keep people reading.  Just make sure you are using them legally.

Keep your content organized and easy to search through.  Using tags and categories (basically assigning relevant keywords to a post) will make it easier for readers to browse your blog (and keep browsing!)

Open a dialogue with your readers.  Was this post helpful for you?  Not anything you didn’t know already?  Do you have more questions?  Send me some feedback below!

 

Here’s a good exercise to help you get motivated to update your site: Google your business name.

I am in the process of updating a map for a site I developed and it involves googling almost every local retail business in order to link to their websites. Surprisingly, quite a few don’t. Instead, when I google their business name, what tends to come up are: 1) Newspaper articles that mention the business, 2) blog posts that mention the business and 3) Review sites such as Yelp and Merchant Circle.

The last category is where a lot of businesses lose out on a great free tool for getting their name out there. Some sites are membership-based, requiring people to join before they can post their reviews of local businesses. Others are more focused on the business owner and helping them to develop a business to business network. Here’s a list of the sites that I visited and a little about the ins and outs of listing your business with them:

  • Superpages/Switchboard: When you land on this site, go to the bottom of the page where it says: “Add or Edit Listing”. Click on that and you’ll go to a page where you will be prompted to enter your business phone number in order to find out if you are already listed. If you are not, then you will need to go through the process of filling in your business info and then signing up for a free account. Of course, they will offer you options such as having your logo with your listing for “only” $25 per month, but there are free options out there, so try it, see how you like the services and then decide if it’s worth the money.
  • Yellowpages: Just like SuperPages and Switchboard, Yellowpages is part of the Idearc Empire and, like any empire, they want to control the world. If you own a business, you’ve probably received a few sales calls from them, but, it is possible to sign up for a free business listing. The only catch is that they inform you after you’ve gone through the listing process that it may take 30 days to display your listing and “you will be contacted by a sales representative”. Oh boy. To get started, just go to the home page and click on the black button at the bottom of the page that says “Get your free listing”.
  • Boston City Search: At the bottom of the home page, there’s a link entitled “List your business on City Search”. It does cost, and they don’t tell you how much it will cost until you start signing up for a plan. The “$30 off” offer tells me that it’s kind of costly.
  • Manta: Manta pulls its listings from Dun & Bradstreet. Therefore, you should get a listing with them first before attempting to get into their listings. I wish they had told me this before I went through the fairly involved process of setting up an account on their site. The site seems to be focused on business to business interactions, so if you are constantly scouring the web for suitable vendors, then this may be worth your time to set up.
  • Citysquares: Basically the way this works is that you search for your business, sign up for a free listing, and then they want you to pay upwards from $50 a month to upgrade your listing including being able to link to your site from the listing.
  • Merchant Circle: On the home page, you will be prompted to enter your business number, then it shoots you onto a page where you can sign up for a membership. They email you, you confirm the email and then you go to another page where there’s a list of the plans offered. They range from $30-$250 a month. Never fear, there’s a light gray link next to the plans that says “But I thought it was free!” Click on that. Now, on the next page, in the top right corner, click on “No Thanks, set up my profile”. You get a pretty meaty listing, with a link to your own site and the ability to generate coupons. I signed up and within 48 hours, my listing showed up near the top of a search for “Web Design” in “Salem MA”
  • Yelp: At the top right of the page, click on Yelp for Business Owners. From there, you simply follow the prompts to set up your business listing.

Then what?

Recruit your network of friends, relatives and loyal customers to support your business by asking them to post some reviews on the various sites. Trade reviews with other business owners, offer discounts/deals to customers who post reviews, cook dinner for people, whatever. Every little bit helps to enhance your presence online and drive traffic to your business!