Jenn Mears Web Design

A Rough Guide to Business Blogging

Author’s note: This is not the stuff that I do, but it’s what I should do.

5 Reasons to have a blog for your business

1. It’s environmentally friendly. Unless you are running a blog about your helicopter hunting/timber logging business venture. But not only is it green for the environment, it’s green for you. It takes up much less of your company’s business day since you no longer need to drive to cold calls, print out newsletters and manage mail merges.

2. It’s extremely cost-effective. Even if you feel the need to (ahem) hire a professional designer to “tweak your template” (more on that later), you should still save a ton of dough by not needing to do as much print advertising.

3. You will have an “auxiliary engine” to drive traffic to your company’s site. Put a link back to your company’s site. Use your blog profile tool to find local sites and bloggers and ask them if they are willing to trade links.

4. It can generate customer feedback and communication. Run a contest for your readers. Ask people for their opinion on your review of a local restaurant. Let people know you welcome comments by making that link more visible.

5. It’s fun! It’s a low stress way to promote your business without feeling like you are out there on a soapbox. Write what you enjoy writing about and they will come.

4 Do’s and Don’ts

Don’t be too negative too much. If you had a tough time with a client, or your favorite team/american idol contestant/politician lost, write about what you learned from it and respect others’ privacy and/or opinions.

Try to find a rhythm and stay with it. One interesting post a week is better than 7 entries that vary on “My Starbucks-Fueled Mini-Rant”, but keep your content as fresh as possible without sacrificing quality for quantity.

Be useful, or funny, or ahead of the crowd or any combination. Being creative doesn’t hurt either. Think about what kinds of questions your clients have had lately and how you can answer them.

Don’t blitz your readers with “bells and whistles”. We’ve all been to that site where so many “awesome”(bandwidth-hogging) features needed to load that we didn’t go past the home page.

3 Blogging Terms to Know

RSS: Almost synonymous with the term “Feed”, RSS stands for (in my opinion) Really Simple Syndication. It’s an easy way for your readers to keep up with your blog and make sure that they know when you have something new on the site. Of course, it’s up to your readers to decide to follow your blog, but putting a widget in your template (see below) suggesting that your readers to subscribe really helps things along.

Template: This is the term blogging services use for your blog’s layout and overall design. If you really want a distinctive look for your blog, such as colors based on your logo and custom backgrounds, etc, you should the editing options for your template before you go with it.

Widgets/Badges: Basically, those “bells and whistles” I was warning you about earlier. Like a good spice, use them only if necessary and they will work for you, not against you. Some examples of widgets are “Archives” that list your posts in chronological order, and Google’s Adsense which will place text ads on your blog by “sensing” the site’s content. (Which still doesn’t explain the Maalox ad that kept appearing on Jennsweb a few years ago.) Badges are items such as Flickr, which can display your Flickr images in a little window, and Twitter, which can display your most recent updates on your Twitter account.

2 FAQ’s

What should I blog about?
Almost anything. A post can be a photo, a story, an interesting link or all three combined. Don’t cast your net too wide. Think about the blog’s description (that little phrase underneath a blog’s title) and see if your entry would be something that someone finding your blog would find interesting as well.

How much time should I devote to this?
If you run a business, then you know how the word “busy” got in there. The best approach is the one that fits around your schedule. Blog on your coffee break if you want. As long as you get in the habit, don’t obsess over how much time you spend on it because…

#1 Rule: Have fun with it!
Remember, it’s not the annual report to the stockholders. Because who gets excited about reading those?

Getting Your Company Listed with Bing.com

Bing.com is a new search engine that is being touted as the next big thing, at least that’s what Microsoft is hoping. They’ve pumped metric tons of money into marketing it as Google’s new competitor, but the jury still seems to be deliberating about that. Still, as Bing buzz builds, it couldn’t hurt to get listed on their local listings right?

I’ve talked a few clients through the process of registering their business with Google and, based on that experience, the idea of talking someone through the same process on Bing is a little more daunting, but doable. Here’s a comparison of the user experience for each site:

Google’s Home Page:

The process:

Step 1. Get a Google Account, if you don’t have one already.
Step 2. Go to Google.com and click on “Business Solutions” below the search terms window.
Step 3. On the next page, click on “Local Business Center” in the bottom half of the page.

Now you are all set to start listing your business with Google. One precaution: Make sure you are near your business phone so you can verify your listing with Google’s automated call to your business phone. They will call with a PIN that you will need to verify that this is actually your business.

Bing.com’s Home Page:

The Process:

Step 1: If you haven’t already, sign up for a Windows Live account (click on “Windows Live” in the top left corner of the page to get started)
Step 2: With your Windows Live email and password on hand, go to Bing’s home page and select “Maps” from the search options listed under the main search field.
Step 3: In the Maps page search field, enter either your business name or your location and business category.

Step 4: In the listing of search results, scroll all the way down until you see the words “local listing center” in page gray and click on that to get started with your listing.

Now for the real way to do this.
Go to: https://ssl.bing.com/listings/ListingCenter.aspx
-and sign up from there.
I only listed these steps out to illustrate the fact that Bing’s method is; 4 (non-intuitive) steps as opposed to Google’s 2 somewhat obvious ones and that trying to explain this to a client over the phone is not high on my list of fun and easy activities. The only bright spot in all this is that, at the end of the sign-up process, Bing.com promises to send you a letter for verification about your listing as opposed to a phone call that can take some people by surprise.

How Does Your Business Look Online?

Here’s a good exercise to help you get motivated to update your site: Google your business name.

I am in the process of updating a map for a site I developed and it involves googling almost every local retail business in order to link to their websites. Surprisingly, quite a few don’t. Instead, when I google their business name, what tends to come up are: 1) Newspaper articles that mention the business, 2) blog posts that mention the business and 3) Review sites such as Yelp and Merchant Circle.

The last category is where a lot of businesses lose out on a great free tool for getting their name out there. Some sites are membership-based, requiring people to join before they can post their reviews of local businesses. Others are more focused on the business owner and helping them to develop a business to business network. Here’s a list of the sites that I visited and a little about the ins and outs of listing your business with them:

• Superpages/Switchboard: When you land on this site, go to the bottom of the page where it says: “Add or Edit Listing”. Click on that and you’ll go to a page where you will be prompted to enter your business phone number in order to find out if you are already listed. If you are not, then you will need to go through the process of filling in your business info and then signing up for a free account. Of course, they will offer you options such as having your logo with your listing for “only” $25 per month, but there are free options out there, so try it, see how you like the services and then decide if it’s worth the money.
• Yellowpages: Just like SuperPages and Switchboard, Yellowpages is part of the Idearc Empire and, like any empire, they want to control the world. If you own a business, you’ve probably received a few sales calls from them, but, it is possible to sign up for a free business listing. The only catch is that they inform you after you’ve gone through the listing process that it may take 30 days to display your listing and “you will be contacted by a sales representative”. Oh boy. To get started, just go to the home page and click on the black button at the bottom of the page that says “Get your free listing”.
• Boston City Search: At the bottom of the home page, there’s a link entitled “List your business on City Search”. It does cost, and they don’t tell you how much it will cost until you start signing up for a plan. The “$30 off” offer tells me that it’s kind of costly.
• Manta: Manta pulls its listings from Dun & Bradstreet. Therefore, you should get a listing with them first before attempting to get into their listings. I wish they had told me this before I went through the fairly involved process of setting up an account on their site. The site seems to be focused on business to business interactions, so if you are constantly scouring the web for suitable vendors, then this may be worth your time to set up.
• Citysquares: Basically the way this works is that you search for your business, sign up for a free listing, and then they want you to pay upwards from $50 a month to upgrade your listing including being able to link to your site from the listing.
• Merchant Circle: On the home page, you will be prompted to enter your business number, then it shoots you onto a page where you can sign up for a membership. They email you, you confirm the email and then you go to another page where there’s a list of the plans offered. They range from $30-$250 a month. Never fear, there’s a light gray link next to the plans that says “But I thought it was free!” Click on that. Now, on the next page, in the top right corner, click on “No Thanks, set up my profile”. You get a pretty meaty listing, with a link to your own site and the ability to generate coupons. I signed up and within 48 hours, my listing showed up near the top of a search for “Web Design” in “Salem MA”
• Yelp: At the top right of the page, click on Yelp for Business Owners. From there, you simply follow the prompts to set up your business listing.

Then what?

Recruit your network of friends, relatives and loyal customers to support your business by asking them to post some reviews on the various sites. Trade reviews with other business owners, offer discounts/deals to customers who post reviews, cook dinner for people, whatever. Every little bit helps to enhance your presence online and drive traffic to your business!

Freelance Switch: Effective E-mail Campaigns

Since a few clients have gone green and made the switch to email newsletters and marketing materials, I thought this article on Freelance Switch may come in handy for the new year.